AI Product Suite
ITSM Accelerator
Less noise in your service desk: AI links duplicate tickets, proposes standard changes and cleans up your CMDB, with your users in control.
Part of our Digital Operating Model offer.
See it in action
The ITSM Accelerator in 60 seconds
What it does
Three AI products for IT service management (ITSM)
Service desks lose hours on duplicate tickets, repetitive change requests and an outdated CMDB. The ITSM Accelerator brings AI into IT service management exactly there. Record Filter links duplicate incidents, requests, problems and events. Change Promoter turns recurring changes into proposed standard changes. CMDB Analyzer finds incomplete, outdated and unsupported configuration items. The AI proposes, your users decide, and CMDB changes are written back only after approval, with an audit trail. It connects directly to your existing ITSM tool, including ServiceNow, Jira Service Management and Freshservice.
Record Filter
Finds duplicate and related incidents, requests, problems and events and links them to the parent ticket, so your users only review the unclear cases.
Change Promoter
Groups recurring normal changes and turns them into ready-to-approve standard change templates.
CMDB Analyzer
Scores attribute quality, finds records to keep, merge or retire, and shows which assets are out of support. Every write-back is approved by a user and logged.
Deployment
Runs where your data lives
In production, the ITSM Accelerator runs on Rhino MC's cloud, your private cloud or your own premises, on hardware we install if needed, so your data never leaves the organisation.
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Frequently Asked Questions
In production, wherever your data has to stay: on Rhino MC’s cloud, on your private cloud, or on your own premises. If needed, we install the hardware for you, so your data never leaves the organisation.
Only where you allow it. By default the AI proposes and your users decide. CMDB changes are written back only after a user approves them, with an audit trail.
It is tool-agnostic and connects directly to your ITSM tool, including ServiceNow, Jira Service Management and Freshservice.
